Accommodation Conditions
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Please review Anchorage Motor Lodge terms and conditions for accommodation:
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Check In/Check Out Policy
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Check In time is 2pm on day of arrival to 8pm
Check out is prior to 10am on day of departure
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Late arrivals: Please advise us before 6pm if you are to be arriving late. Details and instructions for your accommodation / site will be left in the late arrivals box just to the right of the reception door. Guests who do not contact us will be charged a late check-in fee of $30.00.
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Early check out: keys can be left in the After Hours key drop next to the motel reception door.
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Cancellation/Refund Policy
A credit card number is required to secure all bookings. If a credit card is not available, then a deposit of $150 is required. If you do not cancel your booking with us and you fail to arrive, we will debit your card for 1 night’s accommodation, or retain your deposit.
All cancellations must be received in writing to stay@anchoragemotorlodge.co.nz
No phone cancellations are accepted.
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CANCELLATIONS received prior to 3 days of scheduled arrival will incur no charge/s. For cancellations received within 3 days of arrival full cost of accommodation may be charged to the credit card supplied or invoiced to guest. Up to one-month cancellation notice will be required for peak holiday dates. Special cancellation terms and conditions apply to group bookings.
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All bookings made through online booking agents e.g. Booking.com, Expedia.com, Wotif.com, Agoda.com, Hotels.com are are subject to their terms and conditions. Please contact your booking agent directly to cancel/modify booking.
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All non-refundable bookings are pre-paid, non-refundable and non-transferable.
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Group Bookings
Group bookings (More than 4 rooms) are required to pay 10% deposit of the expected total spend and are required to give 30 days’ minimum notice to avoid forfeiture of your deposit as it is very difficult for us to on-sell a large amount of rooms at short notice. If we do on-sell the rooms then we would refund your deposit, less $40 admin fee.
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Overdue Accounts
Payment for all accommodation must be made in full on arrival (if not already done so). Overdue/recovery charges may be made if your account is not paid on time unless credit/invoice facilities have been arranged.
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Smoking Policy
All our units are designated Non Smoking. If you do smoke in the room, then you may be charged appropriate cleaning and loss of income charges. We do have undercover areas outside your room with pots for smoke butts to be placed.
Cooking Odiferous Foods
All our units do not have cooking facilities and we do not permit odiferous foods to be cooked in the microwave. This includes raw fish and curried meals. These smells permeate into bed linen, curtains and drapes and in some instances rooms can not be occupied for up to a week. Cleaning charges and loss of income will be charged to guests’ credit cards in these instances.
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Minimum Stay/Peak Periods
We reserve the right to accept reservations that are subject to a minimum stay over peak periods. A request to reduce the length of stay on an existing reservation may result in the reservation no longer being accepted.
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General Rules
We do not allow parties or gatherings in units, as this often results in damage to rooms, or causes disturbances to other staying guests.
1. Visitors are permitted at the management’s discretion. The registered guest is responsible for the behavior of all persons/visitors whilst on the property. No visitors are allowed in rooms after 7pm. Any damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable.
2. High noise levels & offensive behavior will not be tolerated. Anyone behaving in this manner will be refused accommodation or asked to leave. In such circumstances, refunds will not be given.
3. Costs to replace damaged items or deodorize rooms may be passed onto the guest.
4. There will be no reductions for late arrivals, early departures and temporary absences.
5. There will be a charge of $25.00 for lost keys.
6. Parents are responsible for their children at all times.
7. Vehicles parked on our premises are left at owner’s risk. We strongly advise that no personal items be left in your vehicle overnight, as this may attract thieves.